Casumo Privacy Policy

At Casumo, we take your privacy seriously and are fully committed to protecting the personal data you share with us when you play at our online casino. This Casumo Privacy Policy explains what information we collect, how we use it, and the rights you have over your data when you register for a Casumo casino account, use Casumo login credentials, or interact with any part of casino Casumo across desktop, mobile, or our native apps.

Casumo is owned and operated by Jocularis Limited, a company registered in Gibraltar under company number 121395, with its registered address at Suite 5B, Watergardens 1, Gibraltar and operational offices at Unit 3.14, World Trade Centre, 6 Bayside Road, Gibraltar. Payment transactions are processed on our behalf by Tarannis Limited, a company within the Casumo group. Separate group entities operate certain regional markets, including the UK, Germany, and the rest of Europe. We are licensed and regulated by the Government of Gibraltar through the Gibraltar Gambling Commissioner and Licensing Authority under B2C Bookmaker's Licence No. 127 and B2C Gaming Operators Licence No. 126.

Information We Collect

When you create a Casumo casino account or use Casumo casino login features, we collect various categories of personal information to verify your identity, process payments, and provide our services responsibly.

• We collect registration details such as your name, date of birth, address, email, and phone number
• We gather identity verification documents to confirm you meet the minimum age of 19 and are not located in a restricted territory such as Ontario
• We record your deposit and withdrawal history, including payment method details and account currency preferences
• We track your gameplay activity across Casumo slots, live casino tables, and other game types to detect irregular betting patterns
• We log technical data such as IP address, device type, and browser information when you access our online casino
• We store your communications with our customer support team, including live chat transcripts and emails

How We Use Your Data

We use the personal data we collect to operate Casumo online casino safely, comply with our licensing obligations, and improve the overall experience for every player. Our use of your information includes the following purposes.

• We use your information to verify your identity and prevent underage or fraudulent access to casino Casumo
• We process your data to manage deposits, withdrawals, and any Casumo bonus code redemptions applied to your account
• We analyse your gaming behaviour to identify signs of problem gambling and support responsible gaming initiatives
• We use contact details to send you information about Casumo bonuses, promotions, and welcome offers where you have opted in
• We retain records as required under Gibraltar gambling regulations and anti-money laundering legislation
• We may use your data to investigate complaints or disputes, including those escalated to eCOGRA as our alternative dispute resolution provider

Marketing Communications

We only send you marketing messages about Casumo promotions, Casumo free spins, or Casumo no deposit bonus offers if you have given us consent to do so. You can withdraw this consent at any time through your account settings or by contacting us directly, and we will stop processing your data for marketing purposes without affecting other aspects of our relationship with you.

Legal Basis for Processing

We process your personal data on several legal grounds recognised under applicable data protection law. We rely on the performance of our contract with you to provide access to Casumo casino online services, on our legitimate interests in preventing fraud and ensuring platform security, on legal obligations imposed by our Gibraltar licence, and on your consent where required, particularly for marketing communications and certain cookies.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties where necessary to operate Casumo casino effectively and to comply with our regulatory obligations.

• We share data with payment processors, including Tarannis Limited, to complete deposits and withdrawals
• We disclose information to identity verification providers to confirm eligibility and prevent fraud
• We may share data with the Gibraltar Gambling Commissioner or other regulatory bodies upon lawful request
• We work with game providers such as Pragmatic Play, Kalamba Games, and Games Global, who may receive limited gameplay data to operate specific titles or promotions
• We may disclose information to law enforcement agencies where required by law

Data Retention

We retain your personal data for as long as your account remains active and for a further period afterward to meet our legal and regulatory obligations, including anti-money laundering requirements. Where your account becomes inactive for twelve consecutive months while holding a balance, we retain the relevant financial records in accordance with applicable regulations, even where account fees are applied. Once retention periods expire, we securely delete or anonymise your data.

International Data Transfers

As we operate across multiple jurisdictions, including Canada, the United Kingdom, and various European markets, your data may be transferred outside your country of residence. Where we transfer personal data internationally, we ensure appropriate safeguards are in place, consistent with recognised data protection standards.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform, remember your preferences, and analyse how you use Casumo mobile casino and desktop services. Further details are available in our separate Cookie Policy, and you can manage your cookie preferences through your browser settings at any time.

Your Data Protection Rights

We recognise that you have important rights regarding your personal data, and we are committed to honouring them promptly.

• You have the right to request access to the personal data we hold about you
• You can ask us to correct any inaccurate or incomplete information in your account
• You may request that we erase your data, subject to our legal retention obligations
• You can object to certain types of processing, including direct marketing
• You have the right to request that we restrict processing of your data in specific circumstances
• You may lodge a complaint with a relevant supervisory authority if you believe we have not handled your data appropriately

If you wish to exercise any of these rights, or if you have questions about how we handle your information, you can contact our Data Protection Officer directly at dpo@casumo.com. We aim to respond to all data protection queries as promptly as possible.

Account Security

We implement technical and organisational measures designed to protect your personal data from unauthorised access, loss, or misuse. While we take extensive precautions, we also ask that you help protect your own account by keeping your Casumo login details confidential and notifying us immediately of any suspected unauthorised access.

Children's Privacy

Our services are strictly intended for individuals aged 19 and over. We do not knowingly collect personal data from minors, and we take proactive steps, including identity verification, to prevent underage access to Casumo casino canada offerings or any other regional platform we operate.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Where changes are significant, we will notify you through your account or via email. We encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please reach out to our support team through live chat, available 24 hours a day, seven days a week, or by emailing hey@casumo.com. For specific data protection concerns, please contact dpo@casumo.com directly.