Responsible Gaming at Casumo

At Casumo Casino, we want gaming to remain fun, safe and firmly under your control. We are committed to promoting responsible gaming across every product we offer, from Casumo slots and live casino tables to our sports and virtual betting options. Our support staff are trained in recognising the signs of compulsive gambling, and we provide a range of tools designed to help you stay in control whenever you play at Casumo online casino.

Our Commitment to Safer Gambling

We believe that responsible gaming is a shared responsibility between us as your operator and you as a player. Whether you access Casumo casino online through desktop, our mobile casino, or the Casumo casino app for iOS and Android, we apply the same safeguards consistently across every platform. Our goal is to ensure that Casumo casino Canada players, as well as customers in our other regulated markets, always have access to clear information and effective self-management tools.

We hold a Gibraltar B2C Gaming Operators Licence and a B2C Bookmaker's Licence, issued and regulated by the Government of Gibraltar through the Gibraltar Gambling Commissioner and Licensing Authority. This regulatory framework requires us to maintain strict responsible gambling standards, and we take these obligations seriously in everything we do, from processing a Casumo bonus code to reviewing account activity for signs of harm.

Age Verification and Eligibility

We only accept players aged 19 or over, and we do not permit anyone under this age to register a Casumo Casino login or access our services. We carry out identity and age verification checks before allowing withdrawals, and we reserve the right to request further documentation at any time. If we discover that an underage individual has created an account, we will close it immediately and take appropriate action regarding any funds involved.

Tools to Help You Stay in Control

We provide a suite of account controls that let you manage your play in a way that suits you. These tools are available directly within your account settings, and our customer support team can guide you through activating any of them if you need assistance.

We allow you to set deposit limits on a daily, weekly or monthly basis, which we apply immediately once confirmed
We offer loss limits so you can cap the amount you are prepared to lose over a chosen period
We provide wagering limits to help you control the total amount staked across our games
We enable session time reminders so you always know how long you have been playing
We offer a cooling-off period, temporarily restricting access to your account for a period you select
We provide self-exclusion options ranging from six months up to permanent exclusion from Casumo casino

Once you request a limit reduction or a self-exclusion, we action it without delay. If you ask to increase a limit, however, we apply a cooling-off period before the change takes effect, giving you time to reconsider. We believe this balance between flexibility and protection is essential to genuinely responsible gaming.

Self-Exclusion

If you feel that you need a longer break, we allow you to self-exclude from your Casumo login for a minimum of six months, with no upper limit on the duration. During self-exclusion, we will not send you marketing communications, and we block your access to your account entirely. Any real-money balance remaining is returned to you in accordance with our standard withdrawal procedures. We do not reopen self-excluded accounts before the agreed period has elapsed, even upon request.

Recognising the Signs of Problem Gambling

We encourage every player to reflect honestly on their gaming habits. Gambling should always be entertainment, not a way to solve financial difficulties or escape from stress. We ask you to consider whether any of the following apply to you:

Spending more time or money at Casumo online casino than you originally intended
Chasing losses by increasing bets or making additional deposits
Borrowing money or using funds meant for essential expenses to continue playing
Neglecting work, relationships or responsibilities because of gambling
Feeling anxious, irritable or preoccupied when unable to play

If any of these resonate with you, we strongly encourage you to make use of our limit-setting tools or to speak confidentially with our support team, who are available 24 hours a day, seven days a week via live chat and e-mail.

Support and External Resources

We work alongside independent organisations that specialise in gambling support, and we recommend reaching out to them if you need further help beyond the tools we provide directly. Our team can share links and contact details for organisations such as GamCare, BeGambleAware and Gambling Therapy, all of which offer free, confidential advice. We also cooperate with eCOGRA as our approved alternative dispute resolution provider, should any unresolved concerns arise regarding your account or a promotion such as our Casumo Casino welcome bonus.

Should you have a data protection query connected to your responsible gaming settings, our dedicated data protection officer can be reached at dpo@casumo.com. For general responsible gaming questions, our live chat and hey@casumo.com inbox remain open around the clock.

Protecting Vulnerable Players

We do not accept Politically Exposed Persons, and where such an account is identified, we close it and return the real-money balance to the player. We also monitor account activity for patterns that may indicate financial difficulty, and where appropriate, we may proactively reach out with information about our responsible gaming tools or apply protective measures to an account.

Marketing Preferences and Reality Checks

We respect your right to control the marketing communications you receive from us. You can opt out of promotional messages relating to a Casumo no deposit bonus, Casumo free spins, or any other offer at any time through your account settings, without this affecting your ability to log in and play. We also provide reality check notifications during play, reminding you periodically how long you have been active in a session, so you can make an informed decision about whether to continue.

Our Ongoing Responsibility

We regularly review our responsible gaming policies to ensure they remain effective and aligned with regulatory expectations in Gibraltar and across the other markets we serve. Our commitment extends beyond compliance; we genuinely want every visit to Casumo casino to be a positive one. If you ever feel that your relationship with gambling has changed, we encourage you not to hesitate in contacting us, adjusting your limits, or exploring self-exclusion. Your wellbeing matters more to us than any single wager, and we remain available whenever you need support.

Content updated: August 26, 2026